It is important to note, however, some rules of conduct
Not only in the case of contracts or food consumers in Germany and Europe, many rightsAlso, consumer protection in the travel, holidays and journeys by Bus, train or plane a big role. What rights do travelers have, if you a package holiday is booked. The specific consumer protection when traveling, however, is determined more than other consumer rights by EU standards and rules of third countries. Thus, the passenger rights are set out, for example, in the EC regulation of, the same throughout the EU. Takes shape, the consumer protection on journeys, if there are specific deficiencies at the resort, the arrival and departure or for other services booked. In principle, it can be a claim on the travel price reduction and compensation. The Civil code States in ยง c, that a voyage, is so provided that they are secured corresponding to the course properties.
Otherwise, a travel defect is, for example, if a booked service is not, or otherwise as agreed will be provided only partially, not at all.
Travellers should therefore be careful, your travel confirmation and if necessary, the descriptions in the catalogue or on the Internet keep. In the second step, the deficiency, if he has not been eliminated immediately, in writing to the tour operator to complain. For this purpose, a period of one month after the contractual end of the trip. Just then a trip price reduction or compensation for damages can be asserted. In the letter of Complaint, you should name both the defects as well as a specific trip, a price reduction give. This would be appropriate, however, depends strongly on the individual case. A first orientation can be defects tables, such as the Frankfurter table - already in the case of travel defects, judgments given to the amount of the compensation are listed. The tour operator does not respond to your notice of defect, or not be ready to reach out to them, you should get legal assistance and, if necessary, a lawsuit seeking to come to your law. Also, the consumer centers of the countries can help Prospectus information must, therefore, contain clear and accurate information.
To do this, the price of the trip, the destination, the means of transport and the type of housing.
In addition, the information given in the prospectus are generally binding. The Journey from soft characteristics of the original data, in turn, a deficiency that should be reported according to consumer protection during the travel or after the end of the organizer. Under the misleading of the travel brochures catalog language is, however, not necessarily. Tour operators, of course, try to find a balance of nice-sounding descriptions and hidden Clues to possible inconvenience and possible claims of the traveler from defects ruled out.
The rights of passengers in Europe and in the world, are found mainly in the EC regulations (air transport), and of (Railways) as well as the Convention of Montreal (except for European air traffic). Most passengers experienced due to delays, wrong For a delay of three hours, passengers have, therefore, entitled to compensation, which are staggered set according to the distance of the flight as follows: The compensation can be higher than the original ticket price.
For flights within the EU, a compensation of four hundred euros is the maximum possible. To the benefit of the financial compensation, the right to the assistance of the consumer protection travel: a flight at least two hours late, the airline, the passengers drinks, meals, and the possibility of telecommunications. In addition, a Ticket can be refunded in full or, free of charge, transferred as soon as the flight is at least five hours too late. However, passengers have the in spite of consumer protection on such trips, no claim for compensation in the event of exceptional circumstances, if they have led to the delay or cancellation. This can be, for example, bad weather, natural disasters, terrorist threat or other security risks. Then care and support services and, if necessary, overnight Stays and a replacement carriage from. Also, the loss of the suitcase or other goods shall be entitled to compensation, as it is regulated by the Convention in Montreal. Euro per Person are possible, in General, the airlines, however, require certain evidence, after they calculate the compensation. Less uniform, the situation is in consumer protection, when train travel made. The EC regulation of unit regulates only cross-border railway connections. Many EU member States have, however, written for the national validity, including Germany. In Germany, the regulation on passengers rights, even in the transport. A delay of the train consists of a minimum of sixty minutes, train passengers are entitled to a compensation in the amount of twenty-five percent of the ticket price. In addition, can also be used in rail transport, care and support services called, for example, the Assumption of overnight costs, if this is a result of a minimum -minute delay is necessary. The EU regulation of relates to the protection of consumers of all travel by long distance buses, which have at least a track length of km and an EU member state to start or end. In the event of Overbooking or cancellation of a journey or a delay of at least two hours, passengers in the long-distance bus traffic in two ways: not to Be offered to the passengers of these options without delay, in addition to a claim for compensation in the amount of fifty percent of the ticket price.
However, the claim exists only if the travel begins at a bus station, where there are the appropriate number of staff, check-in counters, waiting rooms etc.
When you Start at a bus stop, the possibility of compensation. Consumer protection when travelling with the Bus is that the bus company is obliged to take refreshments, meals and, if necessary, an Overnight stay, to provide, when a bus ride of at least three hours of scheduled travel time, at the least, minutes is too late. Therefore, it should be awaited before any payment is first, the travel insurance certificate. This is usually a Original, because only in such substantiated claims. A call to the specified insurance can help to clarify the Status of the tour operator. Also in the case of a hotel bankruptcy, it is an advantage to have a package holiday booked.
The tour operator is obliged to have the booked service and appropriate replacement accommodation.
Only the Hotel was booked and already paid, there is often no way to be Money back. In contrast to many other areas of the consumer economy and Online trading, no right of revocation exists in the case of trips in General. Basically, are committed to the conclusion of the contract both parties to comply with the subject matter of the contract - that is, to pay for the trip, and the agreed voyage. Because of the conclusion of the contract up to cancellation the organiser will incur a cost in the rule, for example, for organizational expenses, or reserved hotel rooms. Therefore, the cancellation fee at the start of the trip: The closer of these moves is based, in many cases, the higher the fee. Also the expenses already incurred by the organizer, the duration of the trip or the trip price will play a role.
